How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore
To reclaim it, the ShipStation Global Engineering team built Deckhand, an AI-powered IT help desk agent for Slack, on Amazon Bedrock AgentCore.
Proof1 independent outlet
Key points
- This post is co-written with Kenneth Salmon, Edward Boswell, Jack Armstrong, Robert Bahn, and Nick Ciubotariu from ShipStation Global.
- ShipStation Global is the leading intelligent shipping and logistics platform for small and mid-sized shippers, and it operates on a simple belief: the more efficient its teams are, the better it delivers for customers.
- In this post, we discuss how ShipStation architected Deckhand, which resulted in resolving 97.5 percent of incoming channel queries while earning a 96 percent positive feedback rating by employees (Figure 1).
- “We created Deckhand because getting help should be as simple as asking a question in Slack, not deciphering a ticket form or sending an email into the void.
Sources (1)
- [1]How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCoreAWS Machine Learning Blog · Oct 13, 03:54 PM
To reclaim it, the ShipStation Global Engineering team built Deckhand, an AI-powered IT help desk agent for Slack, on Amazon Bedrock AgentCore.
This post is co-written with Kenneth Salmon, Edward Boswell, Jack Armstrong, Robert Bahn, and Nick Ciubotariu from ShipStation Global.
Extractive summary: sentences quoted from the sources.
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